Last Updated: 08 March 2026
Welcome to Natanza. This Return & Refund Policy applies to all purchases made through our website https://natanza.in/ and our mobile application Natanza.
By placing an order on our platform, you agree to the terms mentioned in this policy.
1. No Return Policy
At Natanza, we follow a strict No Return Policy.
All products purchased through our website or mobile application are non-returnable once the order has been successfully placed and delivered.
Customers are requested to carefully review the product details, description, and specifications before placing an order.
2. No Refund Policy
We maintain a No Refund Policy for all orders.
Once an order is confirmed and processed, refunds will not be issued under any circumstances, including but not limited to:
- Change of mind after purchase
- Incorrect product selection by the customer
- Dissatisfaction with the product after delivery
- Delay caused by shipping partners
3. Order Cancellation
Orders placed on Natanza cannot be cancelled once they have been processed or shipped.
If you wish to cancel an order, please contact us immediately after placing the order. Cancellation may only be possible before the order is processed, at our sole discretion.
4. Delivery of Products
Products available on Natanza are delivered through third-party logistics or e-commerce delivery partners.
While we aim to ensure timely delivery, delays may occur due to:
- Logistics issues
- Weather conditions
- Courier partner delays
- Unforeseen circumstances
Such delays do not qualify for refunds or returns.
5. Damaged or Incorrect Product
In rare cases where a customer receives a completely damaged product or a wrong product, the customer must contact us within 24 hours of delivery with proper proof (photos or videos).
After verification, we may provide a replacement if applicable, at our sole discretion.
6. Customer Responsibility
Customers are responsible for:
- Providing correct shipping details
- Reviewing product information before purchase
- Ensuring someone is available to receive the order
Incorrect address or failed delivery attempts may lead to order cancellation without refund.
7. Policy Changes
Natanza reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes will be updated on this page with the revised date.
8. Contact Us
If you have any questions regarding this policy, you may contact us:
Website: https://natanza.in/
App: Natanza
Email: support@natanza.in
